Camera & upload
If the camera will not open, check browser camera permission once, reload the page, or use Upload a photo. Keep the face and shoulders comfortably inside the guide.
Help center
Support from capture to print.
Fix common problems, recover an active order, or contact support without sending your identity photo by ordinary email.
Crop & download
Review every warning before checkout. If a crop looks wrong, use manual adjustment or retake rather than forcing a poor image.
Payment
Keep your checkout receipt. A completed order should provide immediate private downloads even if email delivery is delayed.
Printing
For Walgreens, CVS, Walmart or Shutterfly, save the complete 4 × 6 print-shop JPEG and upload the sheet without provider auto-cropping.
Email delivery
Check Spam/Junk first. If the photo is still within its encrypted retention window, use the recovery form below to resend the files.
Privacy & deletion
Use the delete control on a completed order to remove the stored photo early. Never email an identity photo to ordinary support mail.
Order recovery
Need your files again?
Enter the purchase email and your order reference. If the encrypted photo is still active, we’ll resend the delivery email without exposing order details on this page.
Still need help?
Email [email protected] with your PP-XXXXXX order reference and a description of the problem. Do not attach the original identity photo.