Refund Policy

Personal orders

If a paid file cannot be generated or delivered because of a technical failure, we will retry delivery or refund the purchase. Contact [email protected] with the order reference.

Authority rejection

Government rejection is not automatically proof of a processing error. We will review the selected requirements, submitted output and rejection reason. Where our sizing or generation was incorrect, we will correct the file or refund the order.

Subscriptions

Business subscriptions may be cancelled before renewal. Refund availability for unused subscription time depends on applicable law and the business agreement.